Job Description

Job Description

Job Description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co has an immediate opening for PC Support Technician on 1st shift in the IT department at our Riverside, CA manufacturing plant. This position is responsible for using Microsoft and other third party provided tools to support and maintain Division desktops, laptops, print devices, as well as Division and remote users to ensure optimal software and hardware performance, reliability, troubleshooting, and data security. This position works in a normal production/maintenance environment with exposure to temperature changes and loud noise. Major challenges include proper loading of material on trucks to maximize usage of space.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will be expected to Communicate with customers, co-workers, company management, and employees to establish and maintain the Plant and Remote computer and user technical infrastructure.

*This is an on-site position*

Additional responsibilities of a PC Support Technician will include:

• Being responsible for the deployment and ongoing computer support of all Plant PCs and printers
• Support 100+ laptop users (includes Plant and Remote)
• Administers the creation and maintenance of domain users and groups using Active Directory
• Administers the setup and maintenance of Exchange email users and mailboxes
• Manages the purchasing of all Division computer equipment and software
• Regular attendance expected
• Ensures compliance with corporate software policies; especially with respect to ensuring the Division is purchasing legal copies of software
• Periodic job related training
• Setup/modify workspace for new hires and employees
• Lifting up to 30 lbs
• Enters IT purchase orders into SAP

Skills and requirements:

• Major duties and responsibilities of the job can be satisfactorily performed with a high school education
• Minimum 4+years AD administration, desktop user support, and computer hardware support
• CompTIA A+ certification is a plus
• Basic understanding of networking concepts
• In depth knowledge and experience working with all current versions of Microsoft desktop operating systems
• Basic knowledge and experience working with Microsoft Active Directory
• Experienced using Microsoft Office applications
• Experience troubleshooting computer hardware problems
• Experience performing computer minor hardware repairs
• Experience removing computer viruses and malware

Salary depends on qualifications and experience. The PC Support Technician annual salary starts at $63,045/year. This is a Salary Non-Exempt position.

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

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