Job Description

Case Conferencing Specialist

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Case Conferencing Specialist

Salary

$63,523.00 - $75,000.00 Annually

Location

Durham, NC

Job Type

Temporary with benefits (More than 1000 hours)

Remote Employment

Flexible/Hybrid

Job Number

26-05865

Department

Community Safety

Opening Date

03/04/2026

Closing Date

Continuous

• Description

• Questions

Position Description

Work. Serve. Thrive. With the City of Durham

Advance in your career while making a real difference in the community you serve.

HIRING RANGE: $63,523 – $75,000 ( Salaries are determined based upon your education and/or relevant certifications and work experience.)

SCHEDULE: Temporary, 40 hours per week, Monday – Friday, 9am-5pm

*** Temporary Position may become eligible for Full-time hire in July 2026.

In 2022, the Durham Community Safety Department (DCSD) launched four 911 crisis response programs—collectively known as HEART (Holistic Empathetic Assistance Response Teams). Please visit our website ( and dashboard ( , watch this CNN clip ( , listen to this NPR segment, ( or read this piece ( from The Assembly. In 2025, DCSD has added a new division focused on Stabilization Services. This expansion represents an exciting new phase in DCSD’s development—and a thrilling opportunity to pair alternative response programs with stabilization services that can better support Neighbors.

In 2025, DCSD’s scope of work grew to include several other dimensions of community safety. Importantly, DCSD became the lead agency of Durham’s Continuum of Care and incorporated the City’s homelessness system team into its department. That team, now known as the HOPE Team (Housing Opportunities and Pathways Engagement Team), supports the local continuum of care, homelessness providers, and neighbors experiencing homelessness. Its purpose is to make homelessness rare, brief, and non-recurring in Durham. In data terms: to reach functional zero across populations experiencing homelessness.

ABOUT THE ROLE

Case Conferencing Specialists collaborate deeply with system partners and case managers to identify, strategize, and help remove barriers to housing for people experiencing homelessness. In Durham, they do this through the Built for Zero case conferencing method, developing close and trusting relationships with case managers across the homelessness system, providing connections to resources as needed, and problem-solving alongside system partners to overcome obstacles to housing. Case conferencing specialists search out best practices to actively reshape parts of the case conferencing and larger housing processes. Fundamentally, the most important goal for any case conferencing specialist is to match people experiencing homelessness to housing.

Resources: Built for Zero ( --- Case Conferencing (

Duties/Responsibilities

• Relationship building. Build and maintain strong relationships with service providers, government agencies, and other partner organizations.

• Meeting Facilitation. Organize and lead regular case conferencing meetings with various providers (outreach, shelter, housing).

• Client Prioritization. Manage the By-Name List (BNL) to identify, prioritize, and track clients needing housing, using a vulnerability-based matrix.

• Coordination & Referrals. Connect clients with appropriate housing programs, diversion services, mainstream resources, and crisis interventions (e.g., shelters, mental health, substance use).

• Systemic Problem Solving. Identify and strategize solutions for barriers to housing in partnership with service providers.

• Policy and procedure. Informs policies and procedures to advocate for more rapid housing resolutions

• Data Management. Assist case managers in maintaining accurate client data in Homeless Management Information Systems (HMIS) and generate reports.

• Outreach & Training. Conduct training for partners on the case conferencing process and general housing processes when and where needed.

• Advocacy. Advocate for clients and partners, resolving issues and ensuring needs are met effectively.

• Process management. Follow up on action items, create consistent lanes of communication, and provide consistency in meeting format and expectations.

Minimum Qualifications & Experience

• Bachelor’s degree in public health, public policy, social work, or another related field.

• Two years of professional program administration and/or analytical experience in area of assignment.

• Experience in case conferencing, case management, homelessness systems, or a related field.

• A track record of demonstrating initiative and sound judgment while handling ambiguity.

• A commitment to the core mission of the HOPE team: to end homelessness in Durham.

• A commitment to equity, which could include cultural sensitivity and equity trainings.

• Flexibility and openness to programmatic changes in a rapidly scaling department.

• Knowledge and experience with service delivery documentation such as; HUD standards, HIPAA/Confidentiality standards, utilization review, and data management.

Additional Preferred Skills

• Significant experience with case conferencing in the context of homelessness systems.

• Deep familiarity with the Built for Zero case conferencing process.

• Expertise in principles and practices of program development, administration, and policy development.

• Strong analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

• Experience preparing concise administrative and financial reports.

• Familiarity with Durham health systems and community resources/services for physical health behavioral health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.

• Advanced collaboration and interpersonal skills with the ability to build consensus and promote the exchange of information among team members and partners.

• A commitment to, knowledge of, and affection for Durham and its communities, which could include living in Durham.

• Relevant lived experience in addition to professional experience.

01

Where did you first hear about this opportunity?

• City of Durham Website

• Walk in

• Job fair

• Employee referral

• Professional organization Please list the organization in "other" box below

• Internet posting Please list the specific web site in the "other" box below

• Craig's List

• Facebook

• LinkedIn

• GlassDoor

• governmentjobs.com

• Monster.com

• Indeed.com

• Employment Security Commission

• Magazine/Newspaper

• Other

02

If you listed "other" above please give specific web site, organization, or publication.

03

Please select your highest level of COMPLETED education.

• Less than a High School Diploma or Equivalent (GED, HiSET, TASC)

• High School Diploma or Equivalent (GED, HiSET, TASC)

• Associates Degree

• Bachelor's Degree

• Master's Degree

• Doctoral Degree (PhD, Juris Doctorate)

04

Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).

05

How many years of related professional program administration and/or analytical experience do you have?

• No related experience

• Less than 1 year of related experience

• 1 year but less than 2 years of related experience

• 2 years but less than 6 years of related experience

• 6 or more years of related experience

06

Do you have experience in case conferencing, case management, homelessness systems, or a related field?

• Yes

• No

07

Do you have knowledge and experience with service delivery documentation such as; HUD standards, HIPAA/Confidentiality standards, utilization review, and data management?

• Yes

• No

08

How would you rate your experience level with case conferencing in the context of homelessness systems?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

09

How would you rate your familiarity level with the Built for Zero case conferencing process?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

10

How would you rate your analytical skills, including the ability to analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

11

How would you rate your experience level with preparing concise administrative and financial reports?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

12

How would you rate your familiarity with Durham health systems and community resources/services for physical health behavioral health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services.?

• No experience

• Beginner level

• Intermediate level

• Advanced level

• Expert level

13

Please provide detailed information about transferable skills from your work experience that would make you a competitive candidate for this position.

Required Question

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