Job Description

Salary: See Position Description
Location : Lillington, NC
Job Type: Part-Time Regular
Job Number: SHF 2350
Department: 911 Center
Opening Date: 01/21/2026
Closing Date: Continuous


POSITION SUMMARY


An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. This entails a candidate being able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Work is performed under the supervision of the Communications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. Work is performed inside the Emergency Communications Center. The workload can fluctuate from minimal to extremely fast-paced and high call volume. This employee could deal with crisis situations that require them to make quick decisions to ensure safety of callers, responders, managing resources. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays. The Telecommunicator must be able to adapt and cope with stressful situations, emotional callers, and other unprofessional contacts.

Hourly pay rate is $21.6262 based on (2288 hours)

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS OF THE POSITION:

• Receives Emergency and Non-Emergency calls for service via phone, radio or other means of Communication.
• The Telecommunicator will operate a variety of electronic equipment, including telephony, and Computer-Aided Dispatch (CAD) to maintain constant contact with Law Enforcement, Fire and EMS personnel.
• Operates a Computer-Aided Dispatch (CAD) system, along with his/her training, policies, protocols and procedures to screen calls for service. This employee should be able to promptly answer the calls professionally, regardless of if the call is received via telephone, text, video or other method.
• Providing pre-arrival and post-dispatch instructions during high-stress situations, such as CPR, Active Shooter, Childbirth, Callers in Danger, etc.
• The Telecommunicator will ascertain such information by obtaining the location of the emergency, the nature of the emergency, and all pertinent and available information.
• The Telecommunicator will utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service.
• Using training and operational policies, protocols, and procedures to take appropriate action including, but not limited to: relaying critical information, and dispatching/initiating the emergency response system.
• Assigning units to incidents via radio, or other methods of Communication.
• Relaying pertinent information, coordinating available resources, etc.
• Conducting continuous status checks for responders to ensure the continuous safety of those responders on the scene.
• Documenting thorough and accurate information about the incident and maintaining consistent awareness of the scene.
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
• This position is essential, and the employee must report to work during disaster situations.
• Performs other related duties as required.

MINIMUM QUALIFICATIONS

MINIMUM REQUIREMENTS TO PERFORM WORK :

• Graduation from high school/or GED and some communications, dispatching, or other public contact work preferred; or an equivalent combination of education and experience.
• Must have or obtain a North Carolina Driver's License and have reliable transportation to and from work.

SPECIAL REQUIREMENTS:

• Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days.
• Must be able to obtain certification from the North Carolina Sheriff's Training & Standards as a Basic Telecommunicator within one year of employment.
• Other Certifications required upon employment include, but not limited to:

Cardiopulmonary Resuscitation (CPR)
Emergency Medical Dispatch (EMD)
Emergency Fire Dispatch (EFD)
Emergency Police Dispatch (EPD)
Division of Criminal Information (DCI) Modules 1-3
National Incident Management System (NIMS) 100, 200, 700 & 800.


KNOWLEDGE, SKILLS, and ABILITIES:

• Knowledge of Emergency Communications is preferred, but not required.
• Knowledge of the county.
• Knowledge of basic computer skills
• Knowledge of stress management.
• Ability to make quick decisions in stressful situations while remaining calm.
• Ability to show/provide empathy to callers.
• Respect
• Patience
• Ethics, Honesty, and Integrity
• Dependable
• Flexible
• Non-bias
• Emotional Control
• Skills Required:
• Keyboarding/Typing
• Multi-Tasking
• Critical Thinking and Problem Solving
• Ability to work as a team
• Active Listening/Verbal and Written Communication Skills
• Customer Service
• Geography and Map reading
• Reasoning and logic
• Memory and Recall

SUPPLEMENTAL INFORMATION

PHYSICAL DEMANDS:

• Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.
• Must possess the visual acuity to operate computer equipment and maintain and review manual written records.

WORK ENVIRONMENT:
The employee works indoors handling calls from people who are dealing with medical, police, or fire emergencies.
Temporary or Part-Time Employees are not eligible to receive benefits .
01


Candidates for this position must be at least 21 years of age or older. Do you meet this requirement?

• Yes
• No

02


Do you have previous 911 Call Center experience?

• Yes
• No

03


This position requires you to type 35 wpm. Do you meet this requirement?

• Yes
• No

04


From the list below, please select any of the following certification(s) you currently possess:

• DCI Certificate
• Emergency Fire Dispatch Certificate (EFD)
• Emergency Medical Dispatch Certificate (EMD)
• Emergency Police Dispatch Certificate (EPD)
• Telecommunicator Certificate
• None of the above

05


This position may require you to work weekend, evening and holiday shifts. Are you willing to meet this working condition?

• Yes
• No

06


Please indicate how you heard about this job opportunity: If referred by a Current County Employee please list their first name and last name below.
Required Question

Job Tags

Hourly pay, Temporary work, Part time, Work at office, All shifts, Flexible hours, Shift work, Night shift

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