Job Description
WHO WE ARE
The Creative Services Team falls within Client Operations at Vox Media, the
leading modern media company. We guide our audience from discovery to obsession.
We inspire essential conversations about what’s now, what’s next, and what’s
possible. As a community of journalists and storytellers, business
professionals, creators and technologists, we believe it is a moral and business
imperative to amplify voices: to cultivate diversity, equity, and inclusion
throughout our organization and media. This applies to our candidates, our
teams, our storytelling, our creative work, and our platforms, products, and
partnerships.
Creative Services within Vox Media connects brands and audiences through the
things that really matter to them. We leverage the technology, insights,
measurement tools and influence of our editorial networks to connect brands to
our audiences across Vox.com, New York Magazine Brands and our Vox Media Podcast
Network.
POSITION OVERVIEW
The Creative Services Manager is ultimately responsible for liaising with
internal creative teams (video, photo, written, design, audio, experiential,
etc.) to ensure campaign expectations and scope obligations, and executional
standards are met. From creative development to the go-live date, the CSM is
responsible for maintaining the balance of high-quality creative outputs and
client happiness by acting as the creative point of contact for clients.
The ideal candidate will possess great client-facing skills, have strong
experience in creative production, and be able to lead campaign execution from
start to finish while acting as the client-facing representative of Vox Media.
You will have a knack for simplifying and communicating production language to
brand partners and feedback to internal Vox Media teams, and will ensure the
expectations of both are met.
WHAT WE’RE LOOKING FOR
The ideal candidate for this role will have 3-4+ years of experience in the
following job functions:
* Own the campaign – clearly communicate all aspects of creative development
and production execution for all custom campaign elements, to relevant
internal stakeholders.
* Provide best-in-class client service to advertisers through great
communication and set expectations throughout the duration of a campaign.
* Position yourself as the expert on creative campaign elements, serving as the
single, trusted point of contact for the client’s creative needs.
* Ensure that the client’s brand integration elements in custom content are
clearly communicated to the client and creative team, and ultimately
delivered as promised.
* Act as “partner in crime” to Vox Media creative teams, in lockstep with the
creative vision of each asset so that it can be accurately represented and
supported in client conversations.
* Oversee production from all teams to ensure all elements of a campaign are
running smoothly and on time.
* Provide education to brand partners where needed - simplify production
language for the client so they understand all aspects of the campaign
process.
* Clearly articulate client feedback and expectations back to internal Vox
Media creative teams in a way that provides context and actionable direction.
* Balances multiple high-touch campaigns at once, prioritizing bandwidth as
needed to fulfill campaign requirements and stay consistently available for
clients
* Troubleshoot all campaign concerns/hiccups/blockers, including being able to
diagnose a problem properly and seek out solutions that cater to both the
client and Vox Media values.
* Escalate internal and external challenges to Creative Services leads with
suggested solutions.
* Be the liaison for the client on-set (in-person or virtually) or the client’s
eyes and ears when they can not be there.
* Partner with Insights, Sales, Account Strategy and Creative teams to actively
participate in campaign wrap reports, crafting the campaign success story. Be
knowledgeable about Vox Media offerings to include recommendations for
upselling and repeat business.
* A passion for the Vox Media networks [ and an
understanding of the topics and trends we cover
MUST HAVES
* 3-4+ years of experience executing creative advertising campaigns (video,
photo, written, design and/or audio and experiential) in a client facing
role
- Creative agency and/or publisher experience preferred
- Strong understanding of the creative development and production process
- A background working with and leading communication with internal teams and
brands
- Proven track record of strong client communication and writing skills
- Strong public speaking skills + eagerness to lead a room of creatives and
clients
* Superb people skills: must be able to calmly interface with brands and
agencies, as well as internal Vox Media stakeholders
* Must enjoy and thrive working in a deadline-oriented dynamic environment,
including the ability to maintain high energy and positive attitude under
pressure.
* A high degree of emotional intelligence, empathy, compassion, and a sense of
humor
* Strategic thinker with a can-do, solution-oriented mindset
Position Type: Temporary, Full-Time (5-month assignment)
This is a temporary position expected to last approximately through December
2026. Candidates for this role will need to be available to work within this
time frame. Employment will conclude at the end of the assignment unless
extended based on business needs.
LOCATION
This job is based in New York, New York with remote and hybrid flexibility on a
case by case basis.
PAY TRANSPARENCY
The salary range listed below represents the minimum and maximum base pay for
this position at the time of this posting. Final salary offered to the candidate
selected for the position will be based on factors including but not limited to
the candidate's skills and experience.
Pay Range
$80,000—$85,000 USD
OUR DEI+ COMMITMENT
Vox Media is committed to building an inclusive environment where everyone can
show up as their authentic selves and create their best work. We recognize that
great stories, platforms, products and services come from people with all manner
of backgrounds and experiences. We recognize that our commitments require
ongoing work and sustained attention, as well as adaptation to new insights and
best practices.
Vox Media is an Equal Opportunity Employer and qualified applicants will receive
consideration without regard to race, color, gender, sexual orientation, gender
identity or expression, religion, disability, national origin, protected veteran
status, age, or any other status protected by applicable national, federal,
state, or local law. Vox Media will also consider all qualified applicants with
criminal histories in accordance with applicable Fair Chance laws. We are also
committed to providing reasonable accommodations as part of the application
process to candidates with disabilities. If you require a reasonable
accommodation as part of the application process, please contact our recruiting
team (recruitment@voxmedia.com).
WHAT COMES NEXT
Our recruiting team will go through applications in a timely manner. Please note
that our recruiting team will only contact you from @voxmedia.com
[ email addresses, never via text message. Read more about
how our recruiting team operates, and how to protect yourself from recruitment
fraud, here [
Job Tags
Full time, Temporary work, Local area, Remote work