Job Description

Concierge (PM Shift)

The Variel at Woodland Hills | Woodland Hills, CA

Full-Time | 3:00 PM 11:30 PM

Pay: $18.50 - $20.00 per hour (Depending on Experience)

Be the First Impression of Luxury Senior Living

The Variel at Woodland Hills is a premier luxury senior living community dedicated to providing exceptional hospitality and personalized service. We are seeking a warm, professional, and customer-focused Concierge to join our Hospitality team for the evening shift.

As the face of our community, you will create a welcoming experience for residents, families, guests, and vendors while ensuring smooth front desk operations and providing exceptional customer service.

Position Summary

The Concierge serves as the central communication hub of the community. This role is responsible for greeting visitors, answering and directing incoming calls, assisting residents, coordinating information, and ensuring a polished and professional front desk experience.

The ideal candidate is organized, detail-oriented, personable, and thrives in a hospitality-focused environment.

What You'll Do

• Welcome residents, families, guests, and vendors with professionalism and warmth
• Answer and direct incoming telephone calls promptly and courteously
• Receive and communicate messages accurately to the appropriate parties
• Provide information, directions, and assistance to residents and visitors
• Manage front desk operations during the PM shift
• Open and close the front desk area and secure files, keys, and office equipment
• Assist with transportation schedules, event registrations, appointments, and reservations
• Confirm resident transportation and activity registrations
• Maintain accurate records and documentation as assigned
• Support community operations by handling multiple priorities while maintaining excellent customer service
• Create a positive and welcoming atmosphere that reflects the luxury standards of The Variel

Qualifications

• High school diploma or equivalent preferred
• Previous concierge, front desk, hotel, hospitality, customer service, or receptionist experience preferred
• Strong verbal and written communication skills
• Professional appearance and demeanor
• Proficiency with Microsoft Office applications
• Ability to type accurately and efficiently
• Strong organizational and multitasking abilities
• Ability to maintain confidentiality and professionalism at all times
• Must be dependable and able to work independently during evening hours

Why Join The Variel?

• Beautiful luxury senior living community
• Competitive pay based on experience
• Stable full-time schedule
• Supportive leadership team
• Opportunity to build meaningful relationships with residents and families
• Hospitality-focused culture where service excellence is celebrated

About The Variel

The Variel at Woodland Hills offers elevated senior living with resort-style amenities, exceptional dining, engaging programs, and personalized services. Our team is passionate about creating an extraordinary resident experience every day.

Equal Opportunity Employer

The Variel at Woodland Hills is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, military status, genetic information, or any other status protected by federal, state, or local law.

Physical Requirements

• Ability to sit, stand, walk, and bend throughout the shift
• Ability to lift and carry up to 20 pounds
• Ability to operate a multi-line phone system, computer, and office equipment
• Ability to remain focused and productive in a fast-paced environment with frequent interruptions

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