Job Description
Position Summary The Business Analyst 2 supports the business users through monitoring and recommending improvements to the application software and business systems. The BA 2 helps identify ways to improve the efficiency of both existing and new processes by: analyzing and optimizing processes, gathering functional requirements, building business cases as necessary, designing, defining, and documenting processes. Manages and provides solutions to new business ideas and concepts through operational process changes and/or technological paths.
Primary Position Responsibilities - Supports the business or technical client in the creation of Project Business Case development.
- Collects and analyzes data for potential business expansion
- Identifies specific business opportunities and recommend the improvement of business processes that will improve quality and satisfy efficiency goals.
- Influences stakeholders to support business projects
- Leads projects and coordinates with other teams to produce better business outcomes
- Tests business processes and recommends improvements
- Manages user acceptance testing
- Determines and utilizes the most efficient requirement solicitation method including, but not limited to interviews, focus groups, surveys, workshops, or formal review of existing documentation.
- Assists in the coordination of project meetings, interactive sessions, and team collaboration workshops.
- Assist in the development of training documents and programs
- Complies with established CoServ safety and operating rules, procedures and guidelines including reporting unsafe practices to a supervisor.
- Complies with established CoServ Information Security Handbook, policies, procedures, and guidelines including reporting suspected information security incidents to Tech Support.
Secondary Position Responsibilities - Attends minimum eight (8) hours of required company training and employee development
- Attends monthly department safety meeting
- Performs other duties and activities as directed.
Education, Experience, and Certifications Preferred - Certification(s) in Business Analysis
- Master of Business Administration or Advanced Degree in Business, Economics or Technology
- Broad range of business or technology experience including programming, customer information systems, billing, report generation, analysis, etc.
- Experience with business process modeling tools
Skills and Abilities Required - Excellent written and verbal communication skills
- Excellent analytical, critical thinking and problem-solving abilities
- Superior presentation and negotiation skills
- Strong adaptability and capacity to work in fast-paced environments
- In-depth understanding of organizational data flow and its use in management decision-making
Skills and Abilities Preferred - Knowledge of Business Process Model & Notation Standards
- Comprehensive knowledge of Microsoft OneNote & Teams
Physical Requirements - Operates office equipment such as a computer, telephone, fax machine, copier, etc.
- Indoor, office environment.
- Ability to lift a minimum of 25 pounds.
- Ability to drive occasionally as needed.
- Ability to sit for long periods of time.
- Requires frequent sitting, standing, walking, bending, and reaching
Other Requirements - Must have and maintain a valid Texas driver's license.
- Travels to conferences as necessary
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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For further information, please review the Know Your Rights notice from the Department of Labor.
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