Job Description
Workplace Operations Coordinator Overview The Workplace Operations Coordinator will assist in facilitating the daily operations of an ongoing delightful experience for all employees. They will provide consistent workplace related operational support and assist in maintaining an inclusive and safe environment for our employees.
About You - You are an individual who possesses a strong ability to successfully prioritize and execute tasks/duties as assigned in alignment with the overall goals of the team. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.
Responsibilities - Represent our culture in the SFHQ mailroom and print + ship stations by stocking and organizing supplies, maintain the appearance of the mailroom area, and provide support for general mail & package inquiries.
- Keep an upbeat demeanor and greet every employee and visitor to the mailroom
- Receive and process mail and packages on a daily basis
- Maintain weekly inventory of Workplace items that need to be purchased. Restock supplies on a regular basis. Support local teams with inventory management
- Manage incoming and outgoing mail/shipment process for HQ and other offi ces
- Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
- Intake and respond to Zendesk tickets and perform the necessary task to satisfy general Workplace inquiries; escalate Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary
- Stay current on front desk protocols and provide ad-hoc support to reception when needed
- Maintain clear and consistent communication while providing cross functional support to teammates and partner teams
- Receive, troubleshoot, resource and resolve all incoming employee questions or concerns
- Support all Workplace leadership with all duties as necessary
Experience/Skills - Be aligned with our Core values: Make it Happen, Uplift Others and Be Yourself
- A passion for facilitating an overall positive employee experience through ongoing operational support
- 2+ years of customer service experience
- 1+ years in Workplace related experience and/or
- 1+ years of Mailroom experience
- Possess the ability to remain agile and multi-task effectively in a fast paced environment
- Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage confl ict constructively
- Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
Compensation
Job Tags
Hourly pay, Local area