Job Description

divh2Verification Advocate/h2pReady to build your career? Join our team of Advocates working in person at our Tempe headquarters! As a Customer Care Advocate youll be revolutionizing the car buying journey by making the process of buying and/or selling a car simple, seamless, and unforgettable. Youll be the customers biggest champion./ppWere looking for people who are willing to roll up their sleeves and are eager to challenge themselves to grow and learn at a rapid pace. Successful candidates will be the voice of Carvana, building relationships with customers and advocating for them throughout their car-buying or selling journey./ph3About the Role:/h3pAs the voice of Carvana, youll be at the heart of our customer experience, supporting our Sell to Carvana, Verification, or Customer Experience teams. In this role, you will:/pulliCreate exceptional experiences by building genuine relationships with customers, guiding them through their car-buying or selling journey with empathy and expertise (via inbound and outbound calls)./liliAdapt and thrive in our fast-paced environment, demonstrating resilience and embracing new challenges./liliProblem-solve with a purpose, using your critical thinking skills to actively listen to customer needs and find effective solutions in real-time./liliDrive efficiency and accuracy by reviewing and verifying sensitive customer documentation (via casework) with the swiftness of a ninja./liliOther duties as assigned./li/ulpThis is a full-time, in-office, hourly position with an assigned schedule. Hours per week could vary based on business needs - our standard is a 38-45 hour work week. Successful candidates must be willing and able to be flexible as our schedules include weekends, holidays, and overtime./ph3What You Bring:/h3ulli2+ years of customer service experience in a fast-paced or high-volume environment./liliHigh school diploma or GED required; Associate or Bachelors degree preferred./liliTech-savviness: You navigate multiple systems like a pro, learn new tools with ease, and troubleshoot effectively./liliResiliency: Youre always ready to learn new things and apply your knowledge to make an impact./liliCritical thinking: You have a knack for making smart decisions on the fly./liliAbility to handle phone calls/casework for up to 10 hours a day/liliAbility to read, write, speak, and understand English/li/ulh3Unlock Your Earning Potential Quickly!/h3pWe offer a competitive starting hourly rate of $20/hr with substantial growth opportunities based on performance. You can boost your earnings within a short timeframe:/pulliStarting Pay: $20/hr/liliAt 4 Months: $21/hr/liliAt 6 Months: $22/hr/liliAfter 6 months, you unlock the remainder of our performance-based Careers Not Jobs program, which allows eligible team members an additional compensation increase ($0.50) every 90 days./li/ulpWe believe in recognizing and rewarding hard work. With increases tied to individual performance, you could be earning $23+ after 12 months./ppstrongInvesting in You: Benefits Perks/strong/ppWe believe that when our team members thrive, so does Carvana. Thats why we offer a comprehensive Total Rewards package designed to support your success and well-being./ppstrongFinancial Well-being:/strong/pulliCompetitive base pay PLUS performance-based compensation opportunities/lili401(k) retirement plan with Carvana matching contributions/liliOpportunity for overtime during peak seasons/liliEmployee Stock Purchase Plan and Carvana Shares annual grant program, allowing you to invest in Carvanas future/li/ulpstrongCareer Growth Development:/strong/pulliCareers Not Jobs philosophy with clear paths for advancement and accelerated growth. Hard work and stellar performance dont go unnoticed/liliTuition reimbursement for those pursuing a bachelors degree and a student loan repayment program for those who already have one/liliExtensive internal growth and professional development opportunities to help you reach your full potential/li/ulpstrongHealth Wellness:/strong/pulli100% company-paid healthcare premiums for comprehensive medical coverage/liliDental and vision benefits to care for your overall health/liliWellness programs focused on supporting your mental, physical, and financial health/liliPet care savings program because we know your furry friends are family too!/li/ulpstrongWork-Life Balance:/strong/pulliGenerous paid time off starting with 13 days in your first year, increasing to 20 days in year two and beyond/lili9 company-paid holidays, including your birthday, because we celebrate you!/li/ulpstrongAnd more!/strong/ppLegal stuff/ppThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice./ppCarvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories./ppHiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship./ppOf course, well make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs./p/div

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