Job Description

UX Researcher

Our client, a leading organization in the financial services industry, is seeking a UX Researcher to join their team. As a UX Researcher, you will be part of the User Experience Strategy & Research (UXSR) team supporting various product areas within the Commercial Banking division. The ideal candidate will demonstrate strong analytical skills, excellent communication, and a passion for enhancing user experiences, which will align successfully in the organization.

Locations: Minneapolis, Minnesota / Charlotte, NC / Dallas, TX / Des Moines, IA / Chandler, AZ

Pay Range: $50-52/hr

What's the Job?

• Partner with product owners and UX specialists to help develop and drive our WalkMe strategy, leading the design, build, and maintenance of our WalkMe deployments for internal-facing applications and developing KPIs and operational metrics/reporting for our WalkMe deployments.
• Work across multiple product areas within the Commercial Bank, developing strong partnerships with Lines of Business and product teams.
• Design, code, test, debug, and document WalkMe capabilities and requirements for projects and programs.
• Lead cross-functional teams to strategize, plan, and execute a variety of programs, services, and initiatives within technical domain environments.
• Perform assessments through fact-finding and data analysis to arrive at creative approaches to solving complex issues and developing appropriate solutions or recommendations.

What's Needed?

• 5+ years of experience delivering WalkMe solutions/programs within customer organizations/internal departments.
• 4+ years of software engineering experience, or equivalent experience
• 3+ years of experience developing and executing UX research strategies using various UX research tactics (e.g., developing personas, experience mapping, conducting contextual user research and UX measurement activities).
• Experience with digital design, mobile design, or a combination of both, with a focus on user experience.
• Experience with HTML, CSS, and/or JavaScript.

What's in it for me?

• Opportunity to work on impactful projects within a dynamic financial services environment.
• Collaborate with talented professionals committed to innovation and excellence.
• Gain valuable experience in a highly regulated industry with complex digital solutions.
• Be part of a supportive team that values diversity and inclusion.
• Access to comprehensive benefits including health plans, retirement options, and wellness programs.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

Job Tags

Similar Jobs