Job Description

Job Description

Job Description

The Transaction Coordinator/Office Manager role plays a key part in ensuring a high-quality client experience from initial contact through the home-building process, managing vendor relationships, and overseeing various administrative duties. The coordinator ensures that the office runs smoothly and that all client interactions are seamless, supporting the company's overall success.

The Transaction Coordinator/Office Manager will be responsible for guiding clients through the home selection process, ensuring that they are supported in choosing the finishes, fixtures, and design elements that align with both their vision and the company's standards. This role requires a blend of excellent customer service skills, a keen eye for design, and a solid understanding of construction processes and materials.

$50,000 - $55,000 yearly

• Client Consultation: Work directly with homeowners to understand their design preferences, needs, and budget. Offer expert advice on product options, style, and color choices for both interior and exterior selections.
• Product Knowledge: Maintain up-to-date knowledge of design trends, product availability, and vendor options. Ensure that selections meet both aesthetic and practical requirements.
• Selections Coordination: Manage the end-to-end selection process, from coordinating client appointments to ensuring timely decision-making. 
• Collaborate closely with the design team, sales team, and construction team to ensure that all selections are aligned with the project scope and timelines.
• Build and maintain strong relationships with key suppliers and vendors to ensure quality, cost-effectiveness, and timely delivery of products.
• Maintain organized records of client selections and associated costs. Ensure that all selections are documented in project management systems and communicated to the construction team.
• Provide exceptional customer service throughout the selection process, ensuring that clients feel confident and excited about their choices.
• Manage office reception duties, including answering phone calls, greeting visitors, and ensuring the office is welcoming and well-organized.
• Serve as a primary point of contact for early-stage clients.
• Gather required documents and information for client files.
• Educate clients on process steps, timelines, and expectations.
• Ensure clients are prepared for Selections, Design, and pricing milestones.
• Track progress in Buildertrend/CRM systems.
• Identify and resolve blockers before they slow the pipeline.

• Excellent communication and interpersonal skills with the ability to manage client relationships and expectations.
• Exceptional organizational skills and attention to detail.
• Ability to work collaboratively with cross-functional teams, including sales, construction, and design professionals.
• Familiarity with Google Suite or similar systems.
• Must have graduated from high school, received a G.E.D., or equivalent.
• Strong communicator (written & verbal).
• Highly organized with excellent follow-through.
• Comfortable working with systems, checklists, and deadlines.
• Client-focused mindset with a calm, solution-oriented approach.
• Able to manage multiple clients at different stages simultaneously.
• Experience in construction, transaction coordination, or client experience is a plus.

At The Barndo Co., we’re focused on making a lasting impact—through the homes we build and the experience we create for clients. We take pride in delivering high-quality craftsmanship while building a company culture that people genuinely want to be a part of. As a fast-growing semi-custom home builder, we have ambitious goals and a clear vision for the future.

Everything we do is driven by our mission and core values:

• Be the Example
• Accountable for Growth
• Run the Play
• Never Stop Improving
• Driven by Legacy
• Help First Mentality

We believe in rewarding our team for contributing to that success, which is why we offer sales bonuses, quarterly company events, and more.

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