Job Description
Job Description
Job Description
Benefits:
- Training & development
- 401(k)
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Vision insurance
- Competitive salary
- Paid time off
Overview:
Black Cliffs Equipment is conducting a search for a Store Manager in its Heber Utah location. Candidates must have the ability to lead Parts, Service and Sales Department personnel in a dealership environment. We are seeking a self-driven, highly motivated individual with responsibility for increasing Revenue and Profit Margin in all departments as well as implementing processes and procedures for optimizing personnel and driving efficiency in the location. This role will also be responsible for driving collaboration and communication amongst departments within the location as well as, with the leadership teams in Black Cliffs Equipments other two locations and in the overall organization.
ESSENTIAL FUNCTIONS:
- Work with location staff in performing performance reviews and help identify opportunities for growth and improvement. Provide direct employee feedback and guidance as well as involvement in decisions to hire and terminate employees. Actively assist in employee issues that affect customer service and satisfaction.
- Responds to customer inquiries, resolves customer complaints, and maintains a high level of customer relations.
- Oversight and responsibility over agreed upon location budget and P&L.
- Develops and executes profit plan to produce budgeted sales volume, margins and efficiencies; including the monitoring and adjustments of pricing as well as key account selling as needed.
- Generates growth through parts and service sales and customer satisfaction.
- Achieves targeted market penetration, customer retention, competitive conversions and monthly and annual volume sales goals.
- Schedules and ensures effective departmental coverage and support during all business hours.
- Collaborates with the organizations leadership team to ensure new and used inventory turnover targets are achieved.
- Reinforces organizations branding by meeting company location standards including visual appeal, safety, security, and cleanliness.
- Distributes general company communications to employees at their location to ensure consistent messaging and effective communication.
- Advocate for Black Cliffs Equipment strategic programs, projects, and initiatives.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Must be a self-starter and able to work with limited supervision.
- Proven skills in leadership, management, planning and organizing.
- Proven skills in interpersonal relationship building, written and verbal communications..
- Knowledge and use of Microsoft computer products and other necessary computer programs.
- Knowledge or ability to learn and utilize Dealer Business System in all daily operations.
- Ability to multitask and manage competing priorities.
- Consistent and reliable attendance.
EDUCATION AND EXPERIENCE:
- Proof of high school diploma or General Education Degree (GED).
- Education beyond high school preferred.
- Five years experience in an agriculture equipment or heavy equipment environment performing related tasks preferred.
- Five years of supervisory experience preferred.
- Valid drivers license and acceptable driving record required.
- Must be able to communicate in English (speak, read, comprehend, write).
PHYSICAL CHARACTERISTICS:
- Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning, and twisting.
- Must be able to meet all safety requirements for applicable safety policies.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.
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