Job Description

Job Description

Job Description

Hope Mission Statement

The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions.

Position Purpose and Summary

Under the general supervision of the Thrift Store Manager assists in maintaining Thrift Store Operations including: merchandising, marketing, hiring, supervising, scheduling, sales and training. In the absence of the store manager this position is the primary point of contact. This position requires a high degree of self-initiative, self-monitoring and be able to maintain a good working relationship with thrift store staff, volunteers, donors and the community.

Responsibilities

● Assist the Store Manager and oversee general store operations relating to:

○ Merchandising

○ Scheduling

○ Staffing

○ Marketing

○ Inventory control

○ Budgeting

● Communicate regularly with the Store Manager about store issues.

● Must answer work-related phone calls and emails during scheduled time.

● Assist with store merchandising, sorting, pricing and inventory control.

● Responsible for daily cash handling, credit card transactions and bookkeeping including night drop deposits.

● Maintains effective schedule for employees, volunteers and Community Service and works within budget to meet payroll guidelines and store expenses.

● Actively engage customers on the sales floor to increase donations and merchandise sales to ensure monthly revenue goals are met.

● Provide excellent customer service by greeting and assisting customers and donors and responding to customer inquiries/complaints.

● Promote repeat business and word-of-mouth advertising through building of excellent customer relations.

● Control costs and expenditures to ensure the store budget is maintained.

● Assist with acceptance of donations, in-kind donation forms, and scheduling and pick-up of donated items.

● Ensure employees, Community Service and volunteers are properly trained in store operations and procedures.

● Ensures physical maintenance, cleanliness and attractiveness of store and displays.

● Enforce and maintain safety and cleanliness as well as all health and security policies and procedures.

Required Skills & Core Competencies

● Must be able to read, write and speak English fluently (fluency in Spanish, both verbal and written, is a plus).

● Must have very strong customer service skills.

● Must have working knowledge of Microsoft Office.

● Must have excellent organizational skills.

● Must have excellent communication skills, both written and oral.

● Must have excellent time management skills.

● Must be detail oriented.

● Must be the ability to multitask in a high-volume environment.

● Must be able to occasionally travel locally.

● Must be able to be an effective team member and handle project leadership responsibility.

● Schedules are subject to change at any time.

Qualifications

● Must have a minimum of 3 years of retail store experience to include cash handling.

Mandatory Requirements:

● Background Screening – Employment is contingent upon the successful completion of a criminal background check.

● Drug and Alcohol Testing – Candidates must pass pre-employment and, if applicable, ongoing drug and alcohol screenings in accordance with company policy.

● Motor Vehicle Record (MVR) Check – For roles requiring driving, employment is contingent upon an acceptable driving record.

● Legal Eligibility to Work – Candidates must provide proof of legal authorization to work in the United States.

● Compliance with Company Policies – All employees must comply with company policies, including safety, confidentiality, and conduct standards.

Physical, Demands, Environmental Conditions, Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

Work Environment :

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants’ use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

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