Job Description

Senior Creative Project Manager

Sermo is seeking an experienced, client-facing Senior Creative Project Manager to own the end-to-end delivery of our highest-priority creative projects; those defined by complexity, client spend, or strategic value. Reporting to the VP of Client Experience, this role is the single point of accountability for moving key projects from client brief through creative development, review, and final delivery.

The Senior Creative Project Manager operates as a true end-to-end owner: sitting in front of clients to understand what they're trying to achieve, making expert recommendations in real time, and then orchestrating execution across Sermo's internal creative teams, the Sermo Studio team, CSOs, Design, and external vendors without handholding, but with a high degree of support and resources. This is a hands-on project leadership role for someone who thrives on managing scope, timeline, budget, and quality simultaneously while keeping multiple stakeholders aligned and momentum high.

Reports to: VP, Client Experience (CX)

Location: US - Remote

End-to-End Project Management

• Own the full lifecycle of assigned key projects, from intake and scoping through creative development, review, and delivery, prioritized by complexity, client spend, or strategic value
• Build and maintain project plans, timelines, budgets, and resourcing across every phase
• Track scope, dependencies, and risks; proactively flag and resolve issues before they impact delivery
• Serve as the single point of accountability for on-time, on-budget, high-quality output

Client-Facing Partnership

• Join client meetings as the creative lead and creative execution expert, building trusted relationships with client stakeholders
• Understand client objectives in real time, make expert recommendations, and set clear expectations on scope, timeline, and deliverables
• Translate client goals into actionable briefs and production plans for internal creative teams
• Drive next steps following client conversations, ensuring clear ownership and seamless execution from recommendation through delivery
• Manage client communication throughout the project, including status updates, approvals, and change requests, working very closely with the assigned CSD

Cross-Team Creative Coordination

• Partner day-to-day with the CSDs, Sermo Studio team, CSOs, and Design to plan, sequence, and execute creative work
• Coordinate handoffs and reviews across teams, ensuring each has what it needs to deliver on time
• Facilitate MLR (Med-Legal Review) and other approval workflows, keeping projects moving through required checkpoints
• Balance competing priorities across concurrent projects and align teams on realistic delivery commitments

Process & Delivery Excellence

• Establish and enforce consistent project management standards, tools, and documentation
• Identify inefficiencies and drive process improvements across the creative production lifecycle
• Capture learnings and contribute to repeatable, scalable ways of working across the CX creative teams

Reporting & Stakeholder Management

• Provide clear, regular status reporting to the VP of CX and relevant stakeholders on project health, risks, and outcomes
• Escalate risks and decisions early, with recommended solutions
• Track and report on project KPIs such as on-time delivery, budget adherence, and client satisfaction/growth

Qualifications

• 5+ years of end-to-end project management experience in a creative, agency, studio, or content production environment, including direct client-facing work
• Proven track record managing complex, high-value projects with multiple stakeholders and concurrent timelines
• Healthcare / pharma marketing experience strongly preferred, including familiarity with the MLR (Med-Legal Review) process and Veeva
• Strong command of project management principles, tools, and methodologies (PMP or equivalent a plus)
• Excellent stakeholder management, communication, and expectation-setting skills
• Demonstrated ability to keep projects on scope, on time, and on budget in a fast-paced, client-facing environment
• Comfort partnering with creative and design teams; familiarity with tools such as Salesforce and Adobe Creative Suite (e.g., Photoshop), plus project management platforms (e.g., Asana, Monday, Wrike, or Jira)

Compensation, Benefits & Perks:

• Competitive base salary
• 401K match
• Flexible PTO
• Health, dental, and vision insurance
• Fitness Reimbursements
• Commuter pre-tax benefits
• Company paid lunch once a week
• The opportunity to revolutionize real world medicine and amplify the voice of physicians globally

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