Job Description
We’re seeking a compassionate Registered Nurse to deliver skilled patient care in a hospital, clinic, or care facility. You’ll assess, treat, and advocate for patients while collaborating with healthcare teams. If you’re clinical, caring, and committed to excellence, we’d love to have you on our team.
Responsibilities:
Qualifications:
The Customer Care Scheduler is responsible for maintaining an ever changing client and caregiver schedule for a growing home health care company to ensure that all client shifts are covered with their preferred caregivers during their desired time. This position requires an individual that understands how to pivot with changes such as call outs or client schedule changes.
Directly Supervises: The Schedule Key Leadership, Management, and Accountability (LMA): Inquiry conversions; touch points (field staff, care recipient and family caregiver); scheduling. Values-based Competencies: The Customer Care Manager must consistently demonstrate and foster the following core values behaviors during all interactions with shareholders, clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at BrightStar.The Customer Care Scheduler is responsible for maintaining an ever changing client and caregiver schedule for a growing home health care company to ensure that all client shifts are covered with their preferred caregivers during their desired time. This position requires an individual that understands how to pivot with changes such as call outs or client schedule changes.\r\n\r\nDirectly Supervises:\r\n\r\nThe Schedule\r\n\r\nKey Leadership, Management, and Accountability (LMA):\r\n\r\nInquiry conversions; touch points (field staff, care recipient and family caregiver); scheduling.\r\n\r\nValues-based Competencies:\r\n\r\nThe Customer Care Manager must consistently demonstrate and foster the following core values behaviors during all interactions with shareholders, clients, employees, vendors, and other business partners. Core values are the key behaviors that determine our decision-making at BrightStar.\r\nBrightStar® Values:Required behaviors:Be open and positive\r\n\r\nApproachable as a leader\r\nPromotes and fun environment\r\nKind and genuine with others\r\nManages pressure and stress in a positive way\r\nServe with passion\r\n\r\nProvide help first\r\nBe confident, yet stay humble\r\nServe for the greater good\r\nMake a real difference\r\nDo the right thing\r\n\r\nHonest\r\nEthical\r\nTell the truth\r\nDo what you say\r\n\r\nDeliver results on time\r\nFinish what you start\r\nBe accountable to yourself and others\r\nTake responsibility\r\nMake it great\r\n\r\nContinuous improvement\r\nExceed expectations\r\nBring out the best in others\r\nDetail oriented\r\nCore Competencies:\r\n\r\nThe Customer Care Manager must demonstrate and execute the following position-specific competencies to ensure effective, profitable, and patient-centered branch operations.\r\nPosition-specific competencies:Required behaviors:Ensure the branch team delivers high-quality client/customer care to maximize inquiry conversions and maximize client experience 24/7\r\n\r\nContact of field staff, client, and family caregiver care coordinator: 24-hours, 7-days, and 30-days after care begins and every 30 days thereafter. Ensure field staff are compatibility-matched and stay informed of client well-being.\r\n\r\nSupports intake calls and service standards:\r\nProcess new client referral calls; schedules home visits\r\nSends information to clients prospects\r\nFollows plan of care details (developed by *DON or other staff RN under direction of DON) and communicates and educates field staff about specific client needs\r\nEnsures client care survey standards are 9 or greater; ensures service and care reflects a perfect 10 experience with every client.\r\nCore Competencies:\r\nScheduling and care coverage\r\n\r\nSupports and uses all technology tools and resources to ensure proper business processes (ABS2, Applicant Tracking System, Learning Management System, BrightConnect (Intranet).\r\nSchedules staff to meet client care needs and minimize non-billed overtime.\r\nEnsures on-call phone and assigned staff are properly trained and available as needed.\r\nEnsures care and staff coverage 24/7 to meet the needs of our clients and protect BrightStar brand standards.\r\nMust be able to process schedules for up to 60 clients and 1,800 hours per week.\r\nServe as a “fill-in” to ensure coverage in field.\r\nSupport competency assessments of field staff (CNAs/LVNs) if allowed under the direction/supervision of the DON.\r\nSupports maintenance of client files and security.\r\nTracks client feedback regarding field staff performance and quality care standards.\r\nMonitors Connecteam for alerts and communication\r\nFlexible schedule, willing to work weekends and holidays as back up if needed\r\nEducation/Certification Requirements:\r\n\r\nHigh School Diploma required\r\nSkills/Qualifications Requirements:\r\n\r\nProficient in MSOffice (Outlook, Word, Excel, and PowerPoint); internet.\r\nMinimum of 2 years’ experience as Customer Care Manager, scheduler and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations.\r\nExcellent organization, planning, and project management skills.\r\nNegative TB skin test or chest x-ray.\r\nValid driver’s license; valid state required proof of auto insurance.\r\nTransportation to meet the needs of position and scope of job responsibilities.\r\nJob Type: Full-time\r\n\r\nBenefits:\r\n\r\nHealth insurance\r\nLife insurance\r\nPaid time off\r\nSchedule:\r\n\r\nMonday to Friday\r\nOn call\r\nWork Location: In person
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