Job Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Your role in our mission - A Customer service experience is preferred but not required.
- A Credentialing background would be favorable, but is not required.
- Having a background that includes working for provider offices or institutions, would be favorable, but is not required.
- Kindness, empathy, and teamwork are all key to what we do.
- Working requests submitted by providers to update their information.
- Communicating with provider via email, and through software. Some phone calls (rarely).
- Working closely with many team members to move provider requests through various stages and quality checks.
- Providing excellent customer service, internally, with our providers, and with our clients.
What we're looking for - A high school diploma.
- Experience and comfort with using technology and software. As well as with learning new software.
- The ability to read and comprehend complex documents.
- MUST be able to easily navigate computers and modern software. Our job uses many complex systems.
What you should expect in this role - Remote work with occasional travel to the Augusta, Maine facility
- Standard work schedule of 8:00 AM - 5:00 PM EST, Monday through Friday, with limited flexibility as needed
- Direct exposure to leadership and key operational workflows
#LI-REMOTE
#LI-LS2
The deadline to submit applications for this posting is 09/10/2026. The pay range for this position is $30,500.00 - $43,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Job Tags
Full time, Remote work, Monday to Friday, Flexible hours