Job Description

Part-Time Client Coordinator (Inbound Sales Representative)

Not your average call centerthat's the Milan difference. Milan Laser is the largest laser hair removal company in the country and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued growth, we're expanding quicklyand our call center is the engine that drives it all.

This is a high-energy, results-driven team that knows how to have fun while getting the job done. We celebrate wins, push each other to improve, and create an environment where people actually enjoy coming to work.

This role offers the same sales-driven environment, training, and earning potential as our full-time Client Coordinator role, with a part-time schedule.

About the Role:

This is where the client journey begins. As a Part-Time Client Coordinator (Inbound Sales Representative), you'll be the first impression of Milan for prospective clients across the country. You'll connect with warm, high-intent leadsno cold callingand guide them toward booking their first consultation.

You'll work across phone, text, email, and chat, building quick connections, creating excitement, and helping clients feel confident starting their hair-free journey.

This is a fast-paced, metric-driven sales role, where your performance directly impacts your earnings. You'll balance speed, accuracy, and exceptional service while delivering a standout client experience every time.

Compensation:

• Base Pay: $20.00 per hour
• Total Cash Earnings: $22.85+ per hour with commission
• Top Performers: $36.00+ per hour

Schedule:

• Part-time (1622 hours per week)
• 45 hour shifts
• Mix of weekday and weekend shifts required

Business Hours:

• MondayFriday: 7:30 AM 10:30 PM
• Saturday: 8:00 AM 10:30 PM
• Sunday: 8:00 AM 6:30 PM

Part-time roles are not eligible for full-time benefits. However, full-time opportunities are frequently available, and part-time team members are encouraged to apply.

What You'll Do:

Client Engagement & Sales:

• Handle a high volume of inbound calls, texts, emails, and chats
• Convert warm, marketing-generated leads into booked consultations
• Build rapport quickly with confidence, empathy, and strong communication
• Create urgency and excitement around starting laser hair removal

Real-Time Performance Environment:

• Work in a collaborative, on-the-floor environment with coaching and support
• Receive real-time feedback to improve performance
• Contribute to a positive, high-energy team culture

Operational Excellence:

• Follow dynamic scripting and standard operating procedures
• Multitask across multiple conversations and systems
• Coordinate scheduling with clinic teams nationwide
• Accurately document all client interactions

Performance & Growth:

• Meet or exceed daily and weekly performance expectations
• Use feedback and coaching to continuously improve
• Participate in team trainings and development opportunities

What You Bring:

Skills & Mindset:

• Sales-driven with a passion for helping people feel confident
• Strong communicator who builds trust quickly
• Comfortable in a fast-paced, high-volume environment
• Coachable and motivated by performance and results
• Positive, team-first attitude

Experience:

• High school diploma or equivalent
• 1+ year of customer service experience
• Sales, appointment setting, or KPI-driven experience preferred
• Call center experience a plus
• Ability to type 60+ WPM and multitask across systems
• Interest in aesthetics is a bonus

Availability Requirements:

• 1622 hours per week
• Must be able to work morning or evening shifts
• Weekend availability required

Why You'll Love It Here:

A call center that doesn't feel like onefun, competitive, and team-focused. You'll gain real sales experience, build valuable skills, and be part of a company that invests in your growth. Many team members start part-time and grow into:

• Full-Time Client Coordinator roles
• Leadership, training, or quality roles
• Corporate or field opportunities supporting 400+ clinics nationwide

Milan Laser welcomes applicants from all backgrounds. Equal Opportunity Employer.

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