Job Description

Operations Coordinator

Family Tree Nursery expects our Operations Coordinator to emulate our core values in everything they do. This role will focus on teamwork, staying ready, showing excellence, strong communication, and excellent guest experience (wholesale and retail orders). In addition to providing high level guest experience, this position will work together with a team to execute daily functions that keep our facilities clean, fully stocked, and beautiful. These tasks could include loading and unloading trucks, pulling and rolling greenhouse carts, receiving, doing inventories, and data management. Operations Coordinators may also perform tasks that are out of the ordinary, including assisting in other departments. This role must collaborate well with others and communicate effectively ensuring the success of not just one department or location, but the success of the entire company, which is the ultimate goal.

The following job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without prior notice.

Required Qualifications:

• Be proficient in typing on a keyboard- 40 words per minute or more.
• Possess experience with Microsoft applications- Word, Excel (Onenote, Teams, etc.)
• Demonstrate strong sales proficiency in a professional manner.
• Understand and execute processes in department as directed.
• Possess basic horticultural and product knowledge.

Key Expectations:

• Teamwork: Be willing to work with a core group of people on a daily basis to achieve a common outcome.
• Guest Experience: Be committed to excellent guest experience, as defined and trained by Family Tree Nursery core values and mission.
• Execution: Perform tasks as assigned by leadership.

Additional Expectations:

• Act as the primary communicator between retail buyers and production farm.
• Work with coordinator team to route all outgoing deliveries.
• Process orders- entering/tracking P.O.'s, pulling picking tickets, verifying, editing and posting orders (receiving payments).
• Oversee various inventories (plants, pots, tags, seed, etc.).
• Receive merchandise and store use supplies.
• Print tags.
• Manage data- primarily in Plant Partner system.

Essential Functions:

• Work in a variety of weather conditions including hot, humid, cold or wet, and direct sun exposure.
• This position routinely requires employees to individually lift, carry, and maneuver heavy or awkward items that may exceed 50 pounds. Employees must use proper lifting techniques, follow all training and safety procedures, and exercise sound judgment when determining whether a load can be handled safely. When an item is too heavy, bulky, or unstable to lift alone, employees are expected to request assistance or use available mechanical aids to prevent injury.
• Work on a variety of surfaces including gravel, concrete, mud, dirt, or other surfaces.
• Be available to work weekends, evenings, early mornings and holidays.
• Stand and walk on your feet for multiple hours at a time with breaks as required by law.
• Operate effectively in a high paced setting involving various individuals and teams.
• Possess strong technology acumen, with Microsoft products and POS system.
• Be willing to work in other areas of the business as directed by leadership.

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