Job Description

Job Description

Job Description

The Medical Front Office Receptionist serves as the first point of contact for patients, managing phone inquiries and timely patient check-ins and check-outs. This role requires proficiency with Electronic Health Record (EHR) systems for appointment scheduling, referral entry, and fax management. The receptionist ensures smooth communication between the front and back offices while maintaining strict HIPAA compliance. Typically handling 20-50 patients daily, the position reports directly to the Office Manager and occasionally involves cross-training with back office staff.

Responsibilities

• Answer incoming phone calls promptly and professionally
• Check patients in and out efficiently
• Schedule appointments accurately using the EHR system
• Enter referrals and manage incoming faxes
• Facilitate patient communication between front and back offices
• Ensure HIPAA compliance in all patient interactions
• Support office workflow and administrative duties as needed

Preferred Qualifications

• Entry-level experience in medical office administration
• High School Diploma or equivalent
• Knowledge of HIPAA regulations
• Familiarity with medical terminology
• Strong customer service skills
• Accurate data entry abilities
• Effective verbal communication
• Ability to multitask and stay organized

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