Job Description

Job Description: 

Internship opportunity within the IT team to gain hands-on experience in technical support and IT operations. The intern will contribute to the delivery of user support services, both on-site and remotely, while developing practical skills in troubleshooting, system maintenance, and IT service management. This position is ideal for candidates seeking to build a strong foundation in IT support within a dynamic and collaborative environment.

This position is for a Full-Time Summer Intern. Ideal candidates would have the ability to work Part-Time during school semesters.

What you will do:

• Provide Tier 1 and Tier 2 technical support to end-users for hardware, software, and network-related issues.
• Utilize remote support tools to diagnose and resolve user issues efficiently.
• Assist with on-site support tasks, including hardware setup, software installation, and configuration.
• Manage and track support tickets using the company’s ticketing system, ensuring timely resolution and user communication.
• Create and maintain documentation for recurring issues, troubleshooting steps, and IT procedures.
• Support routine system maintenance activities such as software updates, backups, and monitoring.
• Deliver basic training and guidance to users on IT systems, tools, and best practices.
• Collaborate with division and corporate IT teams to escalate and resolve complex technical issues.

What we are looking for:

• Currently pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Foundational knowledge of computer hardware, operating systems, and networking concepts.
• Strong verbal and written communication skills.
• Demonstrated ability to troubleshoot and resolve technical issues effectively.
• Excellent customer service orientation with a focus on user satisfaction.
• Ability to work collaboratively in a team-oriented environment.
• Eagerness to learn and adapt to new technologies and processes.

Additional Characteristics:

• Previous experience in a technical support role is a plus.
• Certifications such as CompTIA A+, ITIL Foundation, or similar are advantageous.
• Detail-oriented, proactive, and enthusiastic about technology.
• Comfortable working in a fast-paced environment with shifting priorities.

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