Job Description

HR Assistant II

Work Mode: Hybrid 3 Days Onsite

Location: 2202 North Westshore Boulevard Tampa FL 33607 United States

Rate: $23/hr

Assignment Type: Contract (Potential for Extensions)

Job Overview

The HR Assistant II role functions as a high-caliber HR Contact Center / Customer Service professional, focused on employee support, case management, and HR data accuracy. This position is not a payroll processing role, but requires a strong understanding of timekeeping and payroll logic to effectively resolve employee inquiries.

Key Responsibilities

HR Contact Center Support

• Answer and manage high-volume inbound phone calls related to HR inquiries
• Create, document, and manage employee cases using ServiceNow Case Management
• Provide assistance or direct employees to appropriate resolutions (pay inquiries, LOA, benefits, etc.)

Payroll Inquiry Support

• Partner closely with the Payroll team to support payroll-related inquiries
• Respond to employee and HR questions regarding:
• Pay discrepancies
• Timekeeping issues
• Payroll policies and processes
• Understand payroll and timekeeping logic to explain outcomes (no payroll processing required)

HR Administrative & Day-to-Day Support

• Maintain and update employee data with a high level of accuracy
• Support HR operations including:
• Tuition Reimbursement processing
• Employee Verifications
• Policy questions and compliance
• Policy acknowledgements
• Prepare and document employee communications and reports

Required Qualifications

• Bachelor's Degree (AA accepted)
• Minimum 5+ years of relevant experience
• Strong customer service and call center experience
• Experience handling inbound phone calls and case management
• High attention to detail and strong critical-thinking skills
• Experience with:
• ServiceNow (Case Management required)
• Microsoft Outlook, Teams, and Excel

Preferred Qualifications

• Prior HR Contact Center experience
• Experience with SuccessFactors
• Familiarity with payroll and timekeeping concepts
• Experience using call management software
• Spanish language skills (highly preferred)

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