BHC Edgewater - Edgewater, MD 21037
Salary Range: $19.00 - $22.00 Hourly
To oversee all aspects of the garden center's operations, ensuring profitability, customer satisfaction, and a thriving plant and product environment. This includes managing staff, inventory, merchandising, and maintaining high standards of quality and service within the Costellos ACE brand.
Manage and motivate the garden center team, including hiring, training, scheduling, and performance management. Oversee daily operations of the garden center, including opening and closing procedures, cash handling, and customer service. Develop and implement strategies to achieve sales goals and maximize profitability within the garden center. Manage inventory levels, ensuring appropriate stock of plants, gardening supplies, and related products, while minimizing waste and shrinkage. Oversee merchandising and visual displays to create an attractive and appealing shopping experience for customers. Maintain a high level of plant health and quality, ensuring proper watering, fertilization, pest control, and overall care. Provide expert advice and guidance to customers on plant selection, care, and gardening techniques. Ensure compliance with all company policies and procedures, as well as relevant safety regulations. Monitor market trends and competitor activities to identify opportunities for growth and improvement within the garden center. Collaborate with other departments within Costellos ACE to ensure seamless operations and a positive customer experience. Manage the garden center's budget and expenses effectively. Address customer inquiries and complaints in a professional and timely manner. Maintain a clean, organized, and safe working environment for both staff and customers.
High School Diploma or equivalent; Bachelor's Degree in Business, Horticulture, or a related field preferred. Minimum of 3 years of experience in retail management, preferably in a garden center or similar environment. Proven experience in managing a team, including hiring, training, scheduling, and performance management. Demonstrated success in achieving sales targets and managing inventory. Experience with plant care, gardening techniques, and pest/disease management is highly desirable. Experience with point-of-sale (POS) systems and inventory management software. Excellent customer service skills and the ability to build rapport with customers. Strong leadership and communication skills, both written and verbal. Ability to motivate and inspire a team to achieve common goals. Strong organizational and time management skills with the ability to prioritize tasks effectively. Ability to work independently and as part of a team. Ability to handle multiple tasks simultaneously in a fast-paced environment. Problem-solving and decision-making skills. Basic computer skills, including proficiency in Microsoft Office Suite. Physical ability to lift and carry up to 50 pounds. Ability to work outdoors in various weather conditions. Passion for gardening and plants.
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