Job Description

r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


s Employee Requisition Telephone( 918) 732- 7827 c


GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284


Submitted ate Employee Requisition Number JOB OPPORTUNITY 4/ 21/ 2026 9: 27


AM


Title/ Position:


DISPATCH Pay Grade Salary Range Classification SB11 35, 859- 46, 820 Full Time


Department: Location: Location Code: FT/ PT


DPS EMERGENCY MANAGEMENT Okmulgee 221 Full Time


COMPLETED EMPLOYMENT APPLICATION IS REQUIRED.


MUSCOGEE ( CREEK) AND INDIAN PREFERENCE.


General Summary: Under the direction of the Administrative Officer, the dispatcher is a civilian public safety position of the Muscogee ( Creek) Nation responsible for receiving, prioritizing, and dispatching emergency and non- emergency calls for police, fire, emergency medical services, and other authorized responders. The position serves as a critical link between the public and emergency responders by providing accurate, timely communications and coordinating public safety resources. Dispatch supports public safety operations occurring within the Muscogee ( Creek) Nation' s jurisdiction, as well as other areas where services are provided through mutual aid, intergovernmental agreements, or lawful authority. This position does not exercise law-enforcement authority, does not perform sworn duties, and does not supervise detainees or prisoners. Duties are performed in a high- stress, fast- paced dispatch center environment and require strict adherence to departmental policy, confidentiality requirements, and applicable state and federal regulations governing criminal justice information systems.


Principal Duties and Responsibilities: Essential Functions


Receive, prioritize, and process emergency and non- emergency calls for service.


Dispatch law enforcement, fire, emergency medical, and other public safety personnel in accordance with established protocols.


Obtain and relay critical information accurately and clearly under stressful conditions.


Monitor radio traffic, alarms, and communication systems to ensure timely response and officer


safety.


Maintain accurate records, logs, and documentation related to calls for


service and dispatch


activities.


Enter, update, and retrieve information from computer- aided dispatch


CAD), records management systems, and other authorized databases.


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


s Employee Requisition Telephone( 918) 732- 7827 c


GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284


Coordinate communication between field units, supervisors, partner agencies, and emergency responders.


Maintain confidentiality and security of sensitive, restricted, and criminal justice information.


Comply with departmental policies, procedures, and applicable laws governing public safety


communications.


Perform other job- related duties consistent with the responsibilities of the position as assigned.


Authority and Limitations The Dispatcher position is a civilian, non- sworn role and does not exercise


law-enforcement authority. This position does not have arrest powers, investigative authority, or enforcement authority. All duties are performed in support of public safety operations and within established policies and procedures.


Use of Firearms and Force


This position does not carry firearms and does not apply physical force in the performance of


assigned duties.


Physical and Environmental Requirements


Ability to sit for extended periods while operating communication and computer equipment.


Ability to hear, speak, and communicate clearly via telephone, radio, and other communication devices.


Ability to view computer screens and read written materials for extended periods.


Ability to work in a fast- paced environment involving multiple tasks and competing priorities.


Ability to work rotating shifts, nights, weekends, holidays, and overtime as required.


Work is primarily performed in a secured communications center environment.


Minimum Requirements: Education: High school diploma or equivalent.


Certifications and licenses: Must obtain and maintain Oklahoma Law


Enforcement Telecommunications


System ( OLETS) certification within required timeframes. Must obtain and maintain Emergency Medical Dispatch ( EMD) certification as required by the department.


Preferred Requirements: Education: Prior experience in public safety dispatch, communications, emergency services, or a related field.


Experience: Experience with OLETS/ NCIC or other criminal justice information systems.


Special skills:


Experience handling confidential records or sensitive information. Familiarity Page 4 Revised: 04/ 12/ 2014


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


s Employee Requisition Telephone( 918) 732- 7827 c


GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284


with records


management, reporting, or administrative compliance functions. Certifications and licenses: Certification in Emergency Medical Dispatch prior


to hire.


Valid Oklahoma Driver' s License required? Yes


Please list any additional licenses required:


Customer Service: Responds promptly to customer needs; Responds promptly to voicemails and emails.


Professionalism/ Maintains confidentiality; Keeps emotions under control; Approaches others in a Interpersonal Skills: tactful manner; Reacts well under pressure; Treats others with respect and


consideration regardless of status or position. Time Management: Prioritizes and plans work activities; Uses time efficiently; Sets goals and


objectives.


Oral Communication: Speaks clearly and persuasively in positive or negative situations; Participates in meetings.


Written Communication: Writes clearly and informatively; Able to read and interpret written information. Analytical Skills: Collects and researches data; Uses intuition and experience to complement data. Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness


to others' views. Gives and welcomes feedback; Contributes to building a positive team environment; Supports everyone' s efforts to succeed.


Leadership: Inspires respect and trust; Motivates and effectively influences others; Provides appropriate recognition; Identifies and resolves problems in a timely manner; Uses sound judgement; Makes timely decisions. Works within the approved budget; Conserves organizational resources.


Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Adheres to policies and procedures.


Organizational Support: Follows policies and procedures; Supports organization' s goals and values. Quality: Demonstrates accuracy and thoroughness. Quantity: Completes work in timely manner. Safety and Security: Observes safety and security procedures, including cyber security. Attendance/ Punctuality: Regular and on time attendance. Arrives at meetings and appointments on time.


Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions.


Physical Demands:


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


s Employee Requisition Telephone( 918) 732- 7827 c


GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284


While performing the duties of this Job, the employee must regularly lift and/ or move up to 10 pounds and occasionally lift and/ or move:


Up to 50 Ibs. Q Up to 100 Ibs. Over 100 Ibs. Physical Exam


Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. While performing the duties of this Job, the employee is regularly exposed:


Fumes or airborne particles Outside weather conditions Toxic or caustic chemicals


Risk of electrical shock 0 Vibration 0 Loud Noise


Would this Open Position be considered a Safety Sensitive Position? Check All that Apply Note: If any box is checked THIS IS A SAFETY SENSITIVE POSITION ( No failed drug test is toleratedl.


Operate motorized equipment, machinery, power tools, and/ or a motor vehicle. Repair, maintain, or monitor the performance or operation of any equipment, machinery,


or manufacturing process ( preparing food where knives and kitchen equipment is used). Work in close proximity to motor vehicles or heavy equipment and/ or construction sites. Operate any equipment which could seriously injure any person as a result of misuse. Carry and use of firearms/ ammunition


Lf Work with vulnerable or violent clients.


Have direct contact with children and youth. Entrusted with the direct care or custody of children and youth and whose performance of


his/ her duties may affect the health, welfare, or safety of children and youth. Provide direct patient care or providing for the health, safety, and welfare of children,


adults, disabled, and elders.


Lf Perform life threatening procedures such as firefighting, first responder, or EMT duties. Dispense pharmaceuticals Have access to or responsible for confidential information or sensitive data protected by


federal, state, or Muscogee Nation law.


Have responsibility for money, receipts, and/ or disbursement of negotiable instructions, e. g., money, checks, or property disbursements.


Have responsibility for all financial documents, credit data, credit account records, or credit transactions.


Have responsibility for the use, handling, packaging, processing, storage, disposal, or transport of controlled substances, toxic, radioactive, or other hazardous materials.


Have responsibility for security, surveillance, or law enforcement duties. Have routine access to security control and key systems Operate, maintain, or oversee critical services and infrastructure including, but not limited


to: a. Electric; b. Gas; c. Water; d. Power generator; e. Distribution. Positions governed under the rules and jurisdiction of the Department of Transportation


Lf Any position in which a momentary lapse in attention could result in injury or death to an


r Muscogee (Creek) Nationti Human Resources Department Po Box sao


OKMULGEE, OK 74447


s Employee Requisition Telephone( 918) 732- 7827 c


GEE Np Toll- Free( 800) 482- 1979 Fax( 918) 756- 2284


employee or another person.


None of these apply


Disclaimer:


The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.


Public Relations:


Important attributes of any employee of the Muscogee Nation, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well- informed about the institution, pleasant, courteous and cooperative, and to act in a manner to command respect of co- workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the institution.


MCN Policy Requirements:


All Employees are subject to pre- employment background checks and drug testing. According to MCN Policy Section 502: Page 12/ Section 503 110- 111. All applicants must pass a drug test before beginning work. Any candidate who fails or refuses a drug test shall be withdrawn from employment consideration.


Medical Marijuana License Holder Protection and Non- Discrimination A. Unless a failure to do would cause The Muscogee ( Creek) Nation to imminently lose a monetary or licensing related benefit under federal law or regulations and with the exception of employees whose jobs are safety sensitive or primary job function is driving, The Muscogee ( Creek) Nation shall not discriminate against a person in hiring, termination, or imposing any term or condition of employment or otherwise penalize a person based upon either: a. Solely, the person' s status as a medical marijuana license holder; or b. Solely, the results of a drug test showing positive for marijuana and its components. B. Employees that are medical marijuana card holders shall not use, possess or be under the influence while at their place of employment or during hours of employment.

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