Job Description

Job Description

Reports To: Restaurant Managers, Director of Food & Beverage

General Purpose : The Barista is an engaging and enthusiastic ambassador for the restaurant and hotel, makes recommendations to guests based on verbal and non-verbal cues, and is a passionate salesperson for both the menu and the gift shop. The Barista works accurately, efficiently, expertly prioritizes, and works to exceed guest expectations.

Specific Responsibilities:
• Reports to work on time and ready to work scheduled shifts.
• Follows all steps of service.
• Knows drink names, ingredients, method of preparation, appropriate glassware, and garnishes.
• Can speak confidently and enthusiastically on gift shop items.
• Makes all coffee and tea drinks on the menu with enthusiasm and care.
• Sells menu items and gift shop items with the goal of increasing overall sales.
• Serves beverages and food in a cheerful and efficient manner.
• Ensures that service and cash wrap stations are appropriately stocked.
• Runs room service to hotel guests as needed.
• Completes daily inventory and informs servers/managers of any changes.
• Accurately and efficiently uses POS to ring guest’s orders, accept payment, and close checks.
• Labels, stocks, and merchandise items in the gift shop.
• Completes all posted opening/closing duties and side work.
• Maintains a positive, friendly attitude with teammates & guests.
• Provides prompt, accurate report of all income received during shift.
• Maintains a clean, orderly appearance of the gift shop and restaurant service area.
• Assists/executes any and all tasks as assigned by supervisor.
• Follow all proper sanitation guidelines.
• Other duties as assigned by your supervisor or manager.
• Verifies guests are at least 21 when purchasing a beverage containing alcohol.
• Sells beverages responsibly with the customer’s best interest in mind.

Qualifications:
Qualifications

• Able to work flexible hours (nights, weekends).
• Responsible, dependable, punctual.
• Basic math skills.
• Strong communication skills.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Education/Formal Training:
• High school or equivalent education required.
• Experience in a breakfast restaurant, coffee shop, or retail shop preferred.

Physical Requirements:
• Must be able to carry a full-service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 25 pounds.

Additional Information

**21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: your information will be kept confidential according to EEO guidelines.

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